Shipping and Return


SHIPPING

All purchases originated from www.luxumoonjewels.com are limited to shipping within Canada. The shipping address provided at the time of checkout must be a valid and a complete Canadian Shipping address. We reserve the right to hold orders for verification.

All pieces are shipped directly from our wearhouse in Canada and hand packed by our lovely staffs. 

Orders are only shipped during business days, from Monday to Friday, excluding holidays. The processing times shown below are guidelines only and are not guaranteed processing times.  Stokes Inc. is not responsible for delivery delays that may occur as a result of poor weather conditions, parcel volume or courier delays.  Once your order has been shipped you will receive an email confirmation with a tracking number.

 

SELF-PICKUP

We’ll display the available delivery locations at the time of purchase.

Remember, you must present your ID and confirmation email when collecting your order. If the person who goes to collect the order is someone other than the person who purchased it, they must provide written authorization and a copy of the purchaser's ID.

Pick up Location

- Starbucks @ Marine Drive Station
  472 Southwest Marine Drive, Vancouver V5X 0C7, Canada
- Nordstom @ Downtown Vancouver
  799 Robson Street, Vancouver V7Y 0A2, Canada

 

 

RETURN

Due to COVID-19 and hygiene concerns, ALL SALES ARE FINAL.

We are committed to deliver best quality jewelries only.